Revolutionize the Customer Experience

BadgeAmazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

Recursive Labs is a proud AWS Standard Technology Partner. Realtime Cobrowse & Video Chat integrates directly with Amazon Connect allowing business throughout the globe to transform the customer experience.

As part of Recursive Lab’s Visual Engagement Platform, Realtime is the leading cobrowse, video chat, and customer collaboration solution built to meet enterprise needs. With the Realtime Amazon Connect App, you will now be able to:
  • Launch a cobrowsing or video chat session straight from your Amazon Connect call.
  • Interact with the customer’s screen using a no-download, patented, web cobrowse with object-level security & redaction.
  • Provide annotations and guidance to more directly help your customer.
  • Record the session for compliance, audits, and training.
  • Integrate with your CRM and support platforms.


The platform provides a seamless customer experience not offered by other solutions due to the following attributes:

Omnichannel

This suite of tools transforms the remote customer experience and creates interaction across any number of devices, including the web, mobile, IoT devices or the full desktop.

Enterprise-Grade

The solution integrates with leading CRM platforms, organizations have a dedicated instance to control security and experience, and deployment is easy with a site key model.

Usability

No download sessions launch with a single click from any number of sources, sharing is bi-directional, and once a session ends, the host can continue unimpeded.

Security

Recursive Labs holds a patent on image-based shipping ensuring that no personal data is sent back and forth between the host and guest. There are no special connection methods required. No additional ports need to be opened in the firewall.

Open Platform

Realtime integrates with several major CRM’s including Salesforce.com, Microsoft Dynamics, and Zendesk. A fully documented set of APIs across all major functional areas of the technology is provided, and the connector subsystem makes CRM integration quick and easy.


 

Learn More About Realtime for Amazon Connect