The Future of Customer Service is Here:
Enter the Chatbot
There has been a significant shift in the customer journey. Technology exposed customers and businesses to a new reality, and there is no turning back.
Enter the chatbot.
To reach today’s connected customers, businesses are focusing on a well-rounded customer experience. Chatbots are an innovative, customer-centric tool used to foster dynamic customer interaction. Chatbots enhance a business’s web presence, are always available for real time interaction, and personalize each customer’s experience.
In this e-book, we explore:
- Unique expectations of today’s customers,
- History, definition, and use case of chatbots,
- Chatbots’ promise and potential benefits,
- Steps to mitigate risk, and
- 5 questions to ask before implementing chatbots.