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Health Exchange 

Case Study

Using the Recursive Labs Visual Engagement Platform, a major health insurance provider reversed national trends and increased online public health exchange enrollment by re-humanizing their member experience.

The objective was to:

  • Improve public exchange enrollment via a customer-first concierge team,
  • Reduce consumer confusion and improve the overall public healthcare exchange experience, and
  • Increase 2016 effective enrollment numbers on the public health exchange.

The results were a nearly 300% year over year increase in public healthcare exchange enrollment at a time when peer plans were experiencing unprecedented losses.

Find out how they did it! Download the case study today.