Upwork, Zendesk, and Recursive Labs
Video Chat Case Study
Upwork sought an integrated, omnichannel solution to provide a seamless support experience. Upwork turned to Zendesk and Recursive Labs to provide a centralized and consistent customer experience for users.
Relate by Recursive Labs is the leading video and voice solution built for security and usability. This video tool natively integrates with Zendesk, allowing agents to shiftily and securely engage with customers.
Using Relate alongside Zendesk, Upwork:
- Improved productivity,
- Decreased Average Handle Time, and
- Achieved 100% agent adoption.